Job Title: Service Engineer

Reporting to: Service Engineer Manager

Hours of Work: Permanent full time position working 40 hours per week Monday to Friday with

occasional Saturdays.

Main Purpose of Job: Field Service Engineers provide service, repair and installation of the full range of

kitchen appliances in our customers’ homes. As the front line of our after care function you will offer

excellent customer service and high levels of support.

Main Duties and Responsibilities:

• Repair, service and installation of kitchen appliances.

• Carry out testing to ensure accurate fault diagnosis.

• Build and maintain positive relationships with customers, delivering high standards of customer

service.

• Complete the required number of service calls per day as directed by the Service Engineer Manager.

• Coordinate with Customer Care Team in order to ensure effective planning, organisation and delivery

of service call schedule.

• Ensure accurate and timely completion of all required paperwork and reports.

• Adherence to health and safety practices and procedures.

Key Skills / Attributes:

• High level technical knowledge

• Technical and problem solving skills.

• Good communication, listening and customer service skills.

• Knowledge of electrical theory and safe working practices.